The whole guest journey, one platform
Grand Hotel
online
Hi James 👋
Thanks for choosing to stay with Grand Hotel! We're looking forward to hosting you.
Your stay is confirmed for 12 to 15 June. If you need anything before you arrive, just reply here.
3:55 PM
Grand Hotel
online
Hi James, feel free to pre-book room service, spa and activities before you arrive, and let us know your room preferences.
It only takes a minute and helps us tailor everything to you.
3:55 PM
Grand Hotel
online
Welcome, James! 👋
We can't wait to host you. Check-in is from 14:00, and you'll find us at 12 Ocean View Ave, Cape Town.
Safe travels, and reach out any time if you need anything before you arrive.
3:55 PM
Grand Hotel
online
Hi James, ready to skip the front desk? 🗝️
Complete your online check-in before you arrive and head straight to your room.
3:55 PM
Grand Hotel
Meals
Room 412 · 2 adults, 2 children
4 of 4 breakfasts remaining today
Grand Hotel
online
¡Por supuesto! Se las llevamos en 10 minutos 😊
3:55 PM
AI Concierge
AI Concierge · online
The spa is open until 21:00 tonight. Would you like me to book you a treatment?
3:55 PM
Grand Hotel
online
Hi James, enjoying your stay? 🌿
As a treat, here's 20% off any spa treatment during your stay. Unwind with a relaxing massage or one of our signature therapies.
3:55 PM
Grand Hotel
online
Safe travels, James! 🧳
Check-out is by 11:00. Need a late check-out or a ride to the airport? Just tap below and we'll sort it out for you.
3:55 PM
Grand Hotel
online
Thanks for staying with us, James! 💚
We hope you had a wonderful time. If you have a moment, we'd love a quick review, it really helps us.
3:55 PM
One portal to run it all
Many properties. One dashboard.
Group operators see the whole portfolio in one place: every request, order and chat across all your hotels, live in a single consolidated view.
- ✓ Consolidated view across every property
- ✓ Group analytics: compare service demand, response times and guest satisfaction
- ✓ Each hotel keeps its own team, branding and permissions
Group overview
Grand Hotels · All properties ▾90
Open requests
▼ 12% this wk
6m
Avg response
▼ 48s faster
124
Chats today
98% answered
By property · today
See every feature in action
Book a 20-minute intro call and we'll walk you through the guest app and the operations dashboard.
Book your free demo