Skip to content
For your guests

The whole guest journey, one platform

Room service
Hotel services

Grand Hotel

Meals

Room 412 · 2 adults, 2 children

4 of 4 breakfasts remaining today

Guest requests
Guest chat
9:41
12 GR

Grand Hotel

online

Hola! ¿Podríamos pedir dos toallas más, por favor? 🙏

¡Por supuesto! Se las llevamos en 10 minutos 😊

3:55 PM

Message
9:41
12 AI

AI Concierge

AI Concierge · online

What time does the spa close?

The spa is open until 21:00 tonight. Would you like me to book you a treatment?

3:55 PM

Message
Feedback
9:41
12 GR

Grand Hotel

online

Hi James, enjoying your stay? 🌿

As a treat, here's 20% off any spa treatment during your stay. Unwind with a relaxing massage or one of our signature therapies.

3:55 PM

Book treatment
Message
For your management team

One portal to run it all

Requests dashboard
For hotel groups

Many properties. One dashboard.

Group operators see the whole portfolio in one place: every request, order and chat across all your hotels, live in a single consolidated view.

  • Consolidated view across every property
  • Group analytics: compare service demand, response times and guest satisfaction
  • Each hotel keeps its own team, branding and permissions
admin.theintelligentguest.com

Group overview

Grand Hotels · All properties ▾

90

Open requests

▼ 12% this wk

6m

Avg response

▼ 48s faster

124

Chats today

98% answered

By property · today

Grand Hotel Sandton 42 open · 5m · 51 chats
Grand Hotel Cape Town 31 open · 6m · 42 chats
Grand Hotel Whale Coast 17 open · 8m · 31 chats

See every feature in action

Book a 20-minute intro call and we'll walk you through the guest app and the operations dashboard.

Book your free demo